Evo Business Solutions is hiring Retail Team Leader in Ismailia.
Job description:
• Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
• Motivate staff members to up-sell and cross-sell Vodafone products & services.
• Ensure appropriate service is constantly given to all customers.
• Effective customers’ complaints handling and decrease them month over month.
• Improve store visit report result.
• Ensure the quality of delivering consumer and enterprise Customer Care activities.
• Handling variance reports and taking corrective and preventive actions.
• Handling the cash end of day processes and delivering
• Adherence to all cash operation policies & procedures.
• Manage and develop team’s performance.
• Provide support, guidance and solutions to the team.
• Set a tailored development plan for each staff member.
• Performing monthly staff observation.
• Performing coaching sessions.
• Ensure proper handling of opening and closing procedures.
• Ensure efficient and smooth day to day operations.
• Ensure the team’s adherence to company’s policies and procedures.
• Ensure accurate and updated filing system.
• Proper team’s scheduling.
• Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)
Requirements:
• 3 years of experience in retail.
• Excellent computer skills.
• Reporting & presentation skills.
• Problem solving skills.
• Time management.
• Excellent leadership, Negotiation and communication skills.
• Sales and customers focused.
• Results oriented, self-disciplined and organized.
• Fluent spoken & written English language.
Working place and working hours:
• Working location: Ismailia.
• Working hours: 8 working hours (rotational shifts) with 2 days off.
If you’re interested, please send your updated CV on jobs@evo-bs.com and mention the job code “TL” in the subject field
